Store ManagerReporting To: UK Regional Manager

Who are Bird & Blend tea co? 

Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea!

Bird & Blend was set up & is run by Krisi & Mike, who met whilst studying Politics (of all things!) at university. Building Bird & Blend from scratch while staying true to their ethos & values has been Krisi & Mike’s passion for over 10 years.

From the early days of packing tea in their bedroom & attending markets, to now, with an awesome team, multiple retail stores & a thriving international online store, Bird & Blend is leading the way in tea innovation in the UK.

Bird & Blend has grown out of a core belief in doing business in a better way. This is ultimately our why - it’s why we are in business & what we believe in. Of course, we want to welcome as many people as possible into our Magical World of Tea but fundamentally it’s what we care about other than great tea that makes us magical.

You can read heaps more information about us and our mission here: https://www.birdandblendtea.com/pages/our-story

What's the Role?

Leading The Nest team to create a fun, interactive and exceptional customer experience for our customers in our Bird & Blend store!

All normal tasks involved in retail store management (HR, VM, admin, H&S, stock management etc.) with a big focus on passionate customer service and spreading the word about the Bird & Blend Tea brand. 

You will be responsible for introducing the Bird & Blend Tea Co. brand in the local area which will involve running an amazing store, local marketing, digital marketing, events in and outside of your store as well as growing and working with our wholesale partners.

What would my responsibilities be?

• Ensuring every single person that walks through the door gets an exceptional Bird & Blend Tea experience, provided by an empowered, passionate happy team.
• Ensuring the store and its team members are always maximizing every opportunity to spread the Bird & Blend Tea word to as many people as possible, including those who may not be inside the store!
• All HR for the store team including recruitment, training, development, team meetings, payroll etc.
• Responsible for ordering and management of stock to ensure the store is efficiently but sufficiently stocked and that traceability, rotation and batch dating are up to date.
• Delivery of new products and seasonal campaign activity including team training, visual merchandising and drinks creation.
• Supporting and delivering external events and after hours events such as Tea Mixology Workshops and Lock-Ins on a regular basis.
• Working to embed the brand in the local community via events, wholesale, marketing and community engagement
• Highest point of accountability for all cash, security, H&S, food hygiene, cleanliness and safety at work requirements for your store.
• Analytical research and planning to ensure stock and staffing predictions are always as knowledgeable as possible.
• Spreading best practice across areas of the business to always be improving processes and activity when it comes our retail stores.

Does this sound like you?

• Tea pun enthusiast
• Passionate about customer experience and representing Bird and Blend Tea Co.
• Keeps a cool head whilst spinning many plates and thrives under pressure
• Enjoys coaching and developing a team to its highest standards
• Organised and efficient with a can-do attitude
• Has a passion for the environment and can support B&B in reaching impact goals set out in the sustainability and impact strategy. (We are on the B-Corp Journey!)
• Wants to work for an ethical brand, alongside a vibrant group of like minded people

Are there any perks?

Of course there are, for all your hard work you will get:

• To be a member of a small independent who truly cares about its team and will support its team members in any areas in which they wish to grow.
• To be a member of a fun, friendly & supportive team who like to have fun at work. 
• Holiday starting at 25 days (plus bank holidays). Accrues with loyalty!
• Income Protection
• Life Insurance
• Health Cash Plan
• Membership of company pension scheme (if applicable)
• Free tea drinks when working
• Monthly tea allowance and a generous staff discount
• Retail Trust Membership -Supporting your wellbeing
• Bike to work Scheme 
• Retail Rewards Shopping discount scheme
• Working Festival Spaces

Now what? 

All that's left to do is grab yourself a brew and hit apply! 

Don't forget to add a covering letter - we would love to hear a little more about you and your reasons for applying (that's the best bit!)

To get some support and top tips for creating your cover letter, click here: Cover letter top tips!

We are committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

If you require any reasonable adjustments to support you throughout the application or interview process please let us know. 

PS, We are also a living wage employer - Wahey!